Terms & Conditions

The Conditions are legally binding between Us and You.

You acknowledge and agree that;

1. 2.1.1

   Age Requirement You must be 18 years of age or over to make a Booking or purchase alcohol on the Property.

2. 2.1.2

   Binding Agreement These Conditions are legally binding between Solterra & Vine and You.

Menu items and prices are subject to change. All printed menus and prices within the restaurant at the time of your booking prevail over any other digital version of the menu.

Group Bookings. For bookings of 17 guests or more, all guests will need to follow a set menu and can not order a la carte from the standard restaurant menu.

Dietary Requirements. Please advise us of all specific dietary requirements or preferences at the time of booking or at least 14 days prior to an event.

Allergies. Our kitchen is a shared space where cross-contamination of allergens may occur. While we offer gluten-free and nut-free options, we cannot 100% guarantee that any item is completely free of trace allergens. Your safety is our priority. Please consult with our staff for more detailed ingredient information.

Surcharges. For restaurant bookings, a 10% surcharge applies to all menu items on Sundays and a 15% surcharge applies on public holidays. For event bookings held on a Sunday, the 10% surcharge applies only to purchases made on the day, such as at the bar, and not to pre-booked food, beverages or packages. For any event held on, or including, a public holiday, a 15% surcharge applies to the total event booking and to all purchases made on the day.

Cancellations and No-Shows. Restaurant bookings may be cancelled or changed without charge with at least 24 hours' notice, or at least 48 hours' notice for bookings of 17 guests or more. Where a credit card or deposit is taken to secure a booking, a late cancellation or no-show may incur a fee as advised at the time of booking. Any such fee reflects our reasonable loss, including food prepared and a table held that could not be rebooked.

Exclusivity. Private event hire grants private use of a specific space, such as the Function Room or the Main Dining Room. The restaurant, grounds and accommodation remain open to the public. Exclusive use of the estate applies only where the booking confirmation states it, and only for the period stated.

Duration. Hire times are set by the package booked and stated in your booking confirmation.

Minimum Spend. Minimum spend requirements may apply to event bookings. Where a minimum spend applies it covers all spend on food and beverage.

Venue Hire Fee. Venue hire fee may apply and is not included in the minimum spend.

Deposit. A 25% deposit is required to secure any event booking.

Final Payment. Final guest numbers and the balance of payment are due 30 days prior to events being hosted. For events over 65 guests, numbers and final balance are due 60 days prior to the event.

Package Pricing. Our package prices are published with the period they apply to, for example 2026/2027. Events held in the year after that period are charged at the published price plus 5%, and events held in the second year after it are charged at the published price plus 10%. The price is locked when the deposit is paid.

You are responsible for the conduct of all your invitees on the Property.

No illegal or anti-social activity is permitted on or around the Property.

Excessive noise is not permitted. Noise monitoring devices may be in use to ensure compliance with local regulations.

Smoking is prohibited inside the restaurant. Cigarette butts must be disposed of properly in designated areas.

You are welcome to bring your own cake. We offer a self-serve option at no extra charge.

BYO beverages are strictly not available.

Indemnity. You must indemnify Us against any Claim or Liability incurred in connection with a breach of this Agreement, negligent acts, or wilful misconduct by You or Your invitees.

Limitation of Liability. Except for Consumer Guarantees, Our liability for loss or damage is limited to a refund of the Price paid or the re-supply of services.

Subject to the operation of the Consumer Guarantees, You acknowledge and agree Your entry and occupation of the Property (and that of any of Your invitees) is at Your sole risk. Specifically:

1. 9.1.1

   We are not responsible for personal injury suffered by You or your invitees suffer at the Property

2. 9.1.2

   We are not responsible for any damage to, or theft of, Your or your invitees property located on the Property during your occupation, or left on the Property following Your occupation of the Property.

3. 9.1.3

   You are responsible for any damage You or Your invitees cause to the Property or its contents, and

4. 9.1.4

   You are responsible for any personal injury suffered by any person by reason of Your conduct during your occupation of the Property.

Property Suitability for your needs:

1. 9.2.1

   Should the Property not meet your expectations, refunds/compensation will NOT be considered once your booking/event has commenced, or after you leave the Property.

2. 9.2.2

   You are welcome to come and inspect the Property prior to Your Booking or Event to consider if the property is suitable for Your needs.

You authorise Us to collect and store Your personal information in accordance with Our Privacy Policy, available on our website to download, for service and marketing purposes.

General Policy Solterra & Vine is committed to "True Hospitality." We value Your feedback and take all complaints seriously. We aim to resolve any issues quickly and fairly.

Immediate Notification (On-Site) To ensure the best possible experience, We request that any concerns regarding food quality, service, or the Property be raised with the Manager at the time of the incident or during the Booking. This provides Us with the immediate opportunity to investigate and rectify the issue (e.g., replacing a meal or addressing a maintenance concern) while You are still on the Property.

Formal Complaints Process If an issue is not resolved to Your satisfaction on-site, You must submit a formal complaint in writing to hello@solterravine.com.au within 7 days of Your visit or event. Please include:

1. 11.3.1

   Your booking name and date of visit.

2. 11.3.2

   A detailed description of the issue.

3. 11.3.3

   Any supporting evidence (e.g., photos or receipts).

4. 11.3.4

   Your desired resolution.

Our Response Timeline We will acknowledge receipt of your complaint within 2 Business Days and aim to provide a full response or resolution within 10 Business Days.

Australian Consumer Law Nothing in these Terms and Conditions; including this Complaints Clause; excludes, restricts, or modifies any guarantee, right, or remedy available to you under the Australian Consumer Law (ACL). If our services fail to meet a Consumer Guarantee (e.g., they are not provided with due care and skill), you are entitled to a remedy as prescribed by law.

Limitation of Liability Subject to your rights under the ACL, Solterra & Vine’s liability for any complaint is limited to:

1. 11.6.1

   The re-supply of the service (e.g., a return visit or replacement meal); or

2. 11.6.2

   A refund of the price paid for the specific service that was the subject of the complaint. We are not liable for any "consequential loss" (e.g., travel costs or emotional distress) resulting from a service issue.

This Agreement shall be governed by the laws of Victoria and the parties submit to the non-exclusive jurisdiction of the courts operating in that state.

You warrant that this Agreement creates binding and valid legal obligations.

We reserve the right to amend these Terms and Conditions at any time.

To the maximum extent permitted by law and excluding the Consumer Guarantees, all terms, conditions and warranties that would be implied into this Agreement or in connection with the supply of the Our services under law, statute, custom or international convention are excluded.

You warrant that You have read and understood this Agreement and have had an opportunity to obtain legal advice before executing them.